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  1. #1
    Registered User
    Join Date
    11-11-2006
    Posts
    4

    ActiveSync USB Port 990 Problem!

    Hey guys, I'm having troubles with ActiveSync. It doesn't seem to work on my computer. I've disabled EVERY firewall, uninstalled my McAfee and it's still giving my problems. It says something about Port 990. I've tried this on my brother's computer and it worked perfectly. What could it be on my computer that's preventing me from connecting to my XV6600? Here's the detailed log file from ActiveSync if anyone can help me using it:

    ActiveSync Troubleshooting Utility version: 4.2.4876.0
    Date/Time: 2006/11/11-10:43:36.968
    Analysis started
    Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater
    Current operating system is supported
    Current version of IE is supported
    ActiveSync version found is 4.2.4876
    Outlook 0 found
    To synchronize e-mail, calendar appointments, and contacts with your PC, Microsoft Outlook 2000 (or later) must be installed
    Exchange server not found in Outlook profile
    Connection to Exchange server okay
    PC is not qualified
    SerialUSB driver has been detected.
    Net start - %s
    Net start - These Windows services are started:

    Net start -

    Net start - Application Layer Gateway Service

    Net start - Application Management

    Net start - Automatic Updates

    Net start - COM+ Event System

    Net start - Computer Browser

    Net start - Cryptographic Services

    Net start - DCOM Server Process Launcher

    Net start - DHCP Client

    Net start - Distributed Link Tracking Client

    Net start - DNS Client

    Net start - Error Reporting Service

    Net start - Event Log

    Net start - Fast User Switching Compatibility

    Net start - Help and Support

    Net start - HID Input Service

    Net start - HTTP SSL

    Net start - IPSEC Services

    Net start - Logical Disk Manager

    Net start - Network Connections

    Net start - Network Location Awareness (NLA)

    Net start - NVIDIA Display Driver Service

    Net start - Plug and Play

    Net start - Print Spooler

    Net start - Protected Storage

    Net start - Remote Access Auto Connection Manager

    Net start - Remote Access Connection Manager

    Net start - Remote Procedure Call (RPC)

    Net start - Remote Registry

    Net start - Secondary Logon

    Net start - Security Accounts Manager

    Net start - Security Center

    Net start - Server

    Net start - Shell Hardware Detection

    Net start - System Event Notification

    Net start - System Restore Service

    Net start - Task Scheduler

    Net start - TCP/IP NetBIOS Helper

    Net start - Telephony

    Net start - Terminal Services

    Net start - Themes

    Net start - Ulead Burning Helper

    Net start - WebClient

    Net start - Windows Audio

    Net start - Windows Firewall/Internet Connection Sharing (ICS)

    Net start - Windows Image Acquisition (WIA)

    Net start - Windows Installer

    Net start - Windows Management Instrumentation

    Net start - Windows Time

    Net start - Wireless Zero Configuration

    Net start - Workstation

    Net start -

    Net start - The command completed successfully.

    Net start -

    Dumping Route information
    Route - ===========================================================================

    Route - Interface List

    Route - 0x1 ........................... MS TCP Loopback interface
    Route - 0x2 ...00 e0 4c fa 17 ea ...... NVIDIA nForce Networking Controller - Packet Scheduler Miniport
    Route - 0x3 ...00 40 f4 c4 98 7b ...... Realtek RTL8180 Wireless LAN (Mini-)PCI NIC - Packet Scheduler Miniport
    Route - 0x10005 ...44 45 53 54 40 08 ...... Kerio VPN adapter
    Route - ===========================================================================

    Route - ===========================================================================

    Route - Active Routes:

    Route - Network Destination Netmask Gateway Interface Metric

    Route - 0.0.0.0 0.0.0.0 10.168.100.1 10.168.100.5 30

    Route - 10.168.100.0 255.255.255.0 10.168.100.5 10.168.100.5 30

    Route - 10.168.100.5 255.255.255.255 127.0.0.1 127.0.0.1 30

    Route - 10.255.255.255 255.255.255.255 10.168.100.5 10.168.100.5 30

    Route - 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1

    Route - 192.168.0.0 255.255.255.0 192.168.0.2 192.168.0.2 20

    Route - 192.168.0.2 255.255.255.255 127.0.0.1 127.0.0.1 20

    Route - 192.168.0.255 255.255.255.255 192.168.0.2 192.168.0.2 20

    Route - 224.0.0.0 240.0.0.0 10.168.100.5 10.168.100.5 30

    Route - 224.0.0.0 240.0.0.0 192.168.0.2 192.168.0.2 20

    Route - 255.255.255.255 255.255.255.255 10.168.100.5 10.168.100.5 1

    Route - 255.255.255.255 255.255.255.255 192.168.0.2 192.168.0.2 1

    Route - 255.255.255.255 255.255.255.255 192.168.0.2 2 1

    Route - Default Gateway: 10.168.100.1

    Route - ===========================================================================

    Route - Persistent Routes:

    Route - None

    Dumping Ipconfig information
    Dumping LSPs information
    LSP - MSAFD Tcpip [TCP/IP]
    LSP - MSAFD Tcpip [UDP/IP]
    LSP - MSAFD Tcpip [RAW/IP]
    LSP - RSVP UDP Service Provider
    LSP - RSVP TCP Service Provider
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{234181CF-5FA1-4640-9F2A-4DFA0E2AC6E0}] SEQPACKET 3
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{234181CF-5FA1-4640-9F2A-4DFA0E2AC6E0}] DATAGRAM 3
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CBD87701-BB7D-4B54-AEBB-9767382C1A18}] SEQPACKET 0
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CBD87701-BB7D-4B54-AEBB-9767382C1A18}] DATAGRAM 0
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B51AD785-4CF8-4514-8D34-450789541642}] SEQPACKET 4
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B51AD785-4CF8-4514-8D34-450789541642}] DATAGRAM 4
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{01AD7492-1DB3-4B01-B822-A177EC4E8529}] SEQPACKET 1
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{01AD7492-1DB3-4B01-B822-A177EC4E8529}] DATAGRAM 1
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{852CAB93-C98A-41D8-9D54-30F16C019E83}] SEQPACKET 2
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{852CAB93-C98A-41D8-9D54-30F16C019E83}] DATAGRAM 2
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{FA68439E-C6DC-494A-962F-A9572A762019}] SEQPACKET 5
    LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{FA68439E-C6DC-494A-962F-A9572A762019}] DATAGRAM 5
    Dumping NSPs information
    NSP - Tcpip
    NSP - NTDS
    NSP - Network Location Awareness (NLA) Namespace
    Dumping NDIS information
    Listing Network Protocols
    ---Realtek EAPPkt Protocol
    ------Binding Path 1
    ---------Kerio VPN adapter
    ------Binding Path 2
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 3
    ---------NVIDIA nForce Networking Controller
    ------Binding Path 4
    ---------Microsoft TV/Video Connection
    ---Network Monitor Driver
    ------Binding Path 1
    ---------Kerio VPN adapter
    ------Binding Path 2
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 3
    ---------Microsoft TV/Video Connection
    ------Binding Path 4
    ---------NVIDIA nForce Networking Controller
    ------Binding Path 5
    ---------WAN Miniport (Network Monitor)
    ---NDIS Usermode I/O Protocol
    ------Binding Path 1
    ---------Kerio VPN adapter
    ------Binding Path 2
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 3
    ---------Microsoft TV/Video Connection
    ------Binding Path 4
    ---------NVIDIA nForce Networking Controller
    ---Point to Point Protocol Over Ethernet
    ------Binding Path 1
    ---------Kerio VPN adapter
    ------Binding Path 2
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 3
    ---------Microsoft TV/Video Connection
    ------Binding Path 4
    ---------NVIDIA nForce Networking Controller
    ---Point to Point Tunneling Protocol
    ---Layer 2 Tunneling Protocol
    ---Remote Access NDIS WAN Driver
    ------Binding Path 1
    ---------Direct Parallel
    ------Binding Path 2
    ---------WAN Miniport (PPPOE)
    ------Binding Path 3
    ---------WAN Miniport (PPTP)
    ------Binding Path 4
    ---------WAN Miniport (L2TP)
    ------Binding Path 5
    ---------RAS Async Adapter
    ---Message-oriented TCP/IP Protocol (SMB session)
    ---WINS Client(TCP/IP) Protocol
    ------Binding Path 1
    ---------Internet Protocol (TCP/IP)
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 2
    ---------Internet Protocol (TCP/IP)
    ---------Microsoft TV/Video Connection
    ------Binding Path 3
    ---------Internet Protocol (TCP/IP)
    ---------NVIDIA nForce Networking Controller
    ------Binding Path 4
    ---------Internet Protocol (TCP/IP)
    ---------WAN Miniport (IP)
    ------Binding Path 5
    ---------Internet Protocol (TCP/IP)
    ---------Kerio VPN adapter
    ---Internet Protocol (TCP/IP)
    ------Binding Path 1
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 2
    ---------Microsoft TV/Video Connection
    ------Binding Path 3
    ---------NVIDIA nForce Networking Controller
    ------Binding Path 4
    ---------WAN Miniport (IP)
    ------Binding Path 5
    ---------Kerio VPN adapter
    Listing Network Services
    ---Virtual Machine Network Services
    ------Binding Path 1
    ---------Kerio VPN adapter
    ------Binding Path 2
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 3
    ---------RAS Async Adapter
    ------Binding Path 4
    ---------WAN Miniport (L2TP)
    ------Binding Path 5
    ---------WAN Miniport (PPTP)
    ------Binding Path 6
    ---------WAN Miniport (PPPOE)
    ------Binding Path 7
    ---------Direct Parallel
    ------Binding Path 8
    ---------NVIDIA nForce Networking Controller
    ------Binding Path 9
    ---------Microsoft TV/Video Connection
    ---Wireless Zero Configuration
    ---Steelhead
    ---Dial-Up Server
    ---Remote Access Connection Manager
    ---Dial-Up Client
    ---File and Printer Sharing for Microsoft Networks
    ------Binding Path 1
    ---------Message-oriented TCP/IP Protocol (SMB session)
    ------Binding Path 2
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 3
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------Microsoft TV/Video Connection
    ------Binding Path 4
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------NVIDIA nForce Networking Controller
    ------Binding Path 5
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------WAN Miniport (IP)
    ------Binding Path 6
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------Kerio VPN adapter
    ---NetBIOS Interface
    ------Binding Path 1
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 2
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------Microsoft TV/Video Connection
    ------Binding Path 3
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------NVIDIA nForce Networking Controller
    ------Binding Path 4
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------WAN Miniport (IP)
    ------Binding Path 5
    ---------WINS Client(TCP/IP) Protocol
    ---------Internet Protocol (TCP/IP)
    ---------Kerio VPN adapter
    ---QoS Packet Scheduler
    ------Binding Path 1
    ---------Realtek RTL8180 Wireless LAN (Mini-)PCI NIC
    ------Binding Path 2
    ---------NVIDIA nForce Networking Controller
    ------Binding Path 3
    ---------WAN Miniport (IP)
    ------Binding Path 4
    ---------WAN Miniport (Network Monitor)
    ---QoS RSVP
    ---Generic Packet Classifier
    ---Application Layer Gateway
    Pinging Desktop gateway 10.168.100.1 started
    Ping echoed successfully
    The IP address of device is unknown
    Unable to establish a connection between the PC and the device. Get up-to-date solutions to common connection problems. Please click the following link:
    http://go.microsoft.com/fwlink/?LinkId=65257
    The device appears to be disconnected. Please connect your device to the PC
    ActiveSync is performing a sync, please wait......
    Searching ActiveSync log file
    No errors found in ActiveSync log file




    Exiting

  2. #2
    Registered User
    Join Date
    11-11-2006
    Posts
    4
    bump...still can't get it to work ...

  3. #3
    Registered User
    Join Date
    11-23-2006
    Posts
    1

    Thumbs up active sync port 990 problems

    Hope this will help.
    I have just tried to connect my Acer n310 to desktop (Fujitsu Scaleo P) and found it would not sync. After many hours of hitting my head against brick wall I went back to Windows recovery disc for the desktop and found that some needed programs were not installed.

    On the Windows XP recovery disc go to "Install optional Windows components". (Make sure you don't reinstall Windows XP!!)

    Then go down to "Networking Services" and make sure that all the boxes are ticked. (Some of these had not been installed when I received the desktop!)

    Install programs and reboot

    I then had to also upgrade from Microsoft site to Activesync 4.2 to stop another (known) error occuring.

    Hope this is of some use.
    David

  4. #4
    Registered User
    Join Date
    11-11-2006
    Posts
    4
    Still doesn't work.. I tried what you said, but I forgot to keep this thread updated.

  5. #5
    Registered User
    Join Date
    07-17-2008
    Posts
    1

    Solution

    Hi,

    Here is the solution for my side:
    I have Windows Mobile on my cell phone. Select "Start", "Settings", select "Connections" tab, click on "USB to PC" and unchecked "Enable advanced network functionality", and just to be sure, reboot your cellphone.

    Here is my context:
    My laptop that had this problem is windows 2000 and ActiveSync 4.5
    My laptop that works without the solution above is Vista.

    Hope this helps,

    Réjean

  6. #6
    Registered User
    Join Date
    11-09-2007
    Posts
    106
    Looks like you set up your active sync to enable synchronization with a server. Check your settings on active sync to make sure you sync with the computer.

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