Go to Start > Inbox > Tools > Options Click on the email that was created, for example, "my email"

This is what you will see as you click on next E-mail Address > User information > Account information > Server information > then finish

Under Server information, click on Options, then click next. Under Options select "Get full copy of messages", then click next and click finish. On the next connection, it should download all of the message from your email.

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