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  1. #1
    Registered User
    Join Date
    12-16-2001
    Posts
    35

    Launching Versamail reset the Treo 650

    Versamail keeps initiating soft resets on my Treo 650. The scenario began while downloading some attachments from my POP3 account. Now, I cannot even launch Versamail without crashing the Treo. Here are the error messages.

    Application: MulitMail 3.1B
    Date: 23 May 2006 1:14 pm
    Fatal Exception

    Error message while downloading the mail from the server.
    Application: MultiMail 3.1B
    Date: 21 May 2006 9:12 pm
    MemoryMgr.c, Line 3759: Non-word-align handle

    The situation looks like a memory issue, yet I do not know how to troubleshoot or resolve the problem from this point. Some cache/database may also be corrupted. Please let me know if you have any suggestions before a hard reset.

  2. #2
    Registered User
    Join Date
    12-16-2001
    Posts
    35
    After further research, this Palm knowledge base article provided me with the solution. Unfortunately, the Treo will not allow me to delete these corrupted databases. Using Filez, deleting these files returns the following errors.

    Error: dm Database Open in Item::remove()d

    Let me know if you have any additional ideas.


    http://kb.palmone.com/SRVS/CGI-BIN/W...Case=obj(36541)

  3. #3
    Good place for Bill Gates SilvrDrgn's Avatar
    Join Date
    08-28-2003
    Location
    Wauwatosa, WI, USA
    Posts
    1,853
    1) Hotsync or backup your Treo to SD card.
    2) Hard reset.
    3) Restore everything from the backup except the VersaMail databases mentioned in the Palm Knowledge base article.
    Michael

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